[01:21:50] <AntiComposite>	 Anyone around that knows things about Wikimedia login? Have an OTRS ticket about a login issue I haven't heard about before
[01:23:10] <TimStarling>	 I guess I can have a look
[01:24:40] <AntiComposite>	 https://ticket.wikimedia.org/otrs/index.pl?Action=AgentTicketZoom;TicketID=10758740#Article12782503
[01:25:25] <TimStarling>	 vague
[01:25:37] <AntiComposite>	 Aye
[01:29:01] <TimStarling>	 I'm searching logs for the username
[02:09:03] <TimStarling>	 replied
[02:09:40] <AntiComposite>	 Thanks
[02:16:04] <AntiComposite>	 I'm glad that's all resolved now, thanks for your help TimStarling 
[02:16:42] <TimStarling>	 probably just fat fingers, he was using a mobile browser
[12:09:03] <jynus>	 any phab admin around?
[12:09:37] <jynus>	 I need a new user account aproved
[12:10:35] <Reedy>	 which one?
[12:11:58] <jynus>	 one was recently created, user wants to rename its account and we are not making it very easy
[12:14:36] <Reedy>	 jynus: Of course, they now have two accounts they want gone
[12:14:47] <jynus>	 :-)
[16:16:13] <Dragonfly6-7>	 hello hello
[16:19:49] <Howcheng>	 hello, need some help ... i'm in a pickle here .. got logged out, I lost my 2FA and my scratch codes ... how can I get back into my account?
[16:21:00] <Dragonfly6-7>	 note that user:Howcheng    a) has e-mail activated, b) has links to various social media sites
[16:37:46] <MatmaRex>	 hi
[16:40:17] <MatmaRex>	 sorry, i'm looking for a help page on this. i was sure we had one
[16:46:30] <MatmaRex>	 Howcheng: Dragonfly6-7: usuallly it's folks from the WMF Trust and Safety team handling password/2FA resets. i'll ask someone to help you, but if they are not around right now, please file a task on Phabricator in the #Trust-and-Safety project
[16:47:49] <Howcheng>	 @MatmaRex ok, thanks
[16:52:22] <Howcheng>	 catch-22 .. i have to log in to use phabricator
[16:58:41] <MatmaRex>	 yeah, that's annoying, but i can't find an email to them or anything. i guess you'd just create another account
[16:59:01] <MatmaRex>	 oh, if you already have a phabricator account with an email address, then you can also create a task by email: https://www.mediawiki.org/wiki/Phabricator/Help#Using_email
[16:59:37] <Howcheng>	 I just pinged Keegan via Facebook message
[17:00:09] <Keegan>	 I can confirm that
[17:00:32] <Keegan>	 MatmaRex: https://wikitech.wikimedia.org/wiki/Password_reset
[17:00:35] <Keegan>	 That page?
[17:04:25] <Keegan>	 Howcheng: working on it. You'll have to verify with Wikimedia Foundation Trust and Safety
[17:04:31] <Keegan>	 Working on getting in touch with them
[17:04:53] <Keegan>	 ( so uh, what MatmaRex said )
[17:05:27] <Howcheng>	 hehe, ok
[17:06:48] <Howcheng>	 silly me, I have backup codes saved for Google, Evernote, Facebook, Twitter, but I never wrote down my WMF ones
[17:20:02] <MatmaRex>	 Keegan: i found that, but it mostly has instructions for the person doing the reset, not the person who needs a reset to be done to them
[17:20:50] <Keegan>	 right right
[17:22:23] <Keegan>	 Howcheng: Okay, email ca@wikimedia.org and explain what happened/what you need and James or Joe will look at it within an hour or two (hopefully)
[17:24:49] <Howcheng>	 thanks @Keegan