[00:31:47] hi, I'm wondering if someone can help me. for the last 3-4 days, I've been unable to access the wikipedia.org server [00:31:53] when I'm on my home network [00:32:07] all other network activity seems to be normal [00:32:17] when I ping wikipedia.org, I get a timeout [00:32:39] I've tried resetting the modem/router [00:32:53] this is an issue on multiple devices (tablet, laptop) [00:34:26] I don't think it's a DNS issue. I get a timeout with I ping 208.80.154.224 [00:36:03] any help would be appreciated [00:44:50] Joe___: I would recommend filing a task in phabricator (our task tracking system) with a copy of your tracert/whatever (with any private info removed) and when people from the netops team is online they can have a look [00:45:14] ok [00:45:53] how do I get to phabricator? [00:46:07] https://phabricator.wikimedia.org [00:46:42] if you have a account on any of the wikipedia projects, on the login page, you can click "login with mediawiki" under the login field [00:46:53] which will link it to your account and use OAuth [00:48:10] weird... when I try to go to wikimedia.org, I get a timeout error. I am able to go to phabricator.wikimedia.org though [00:48:44] I don't have a wiki account [00:50:13] thanks snake, I'll try phabricator [00:55:51] p858snake: ofc, if he can't load WMF wikis.... OAuth isn't going to help much :) [00:56:35] Joe___: Does https://www.mediawiki.org/wiki/MediaWiki work? [00:56:43] Reedy: well if its just wikipedia, i can't tell other projects ;) [00:56:52] He said wikimedia.org timedout [00:57:16] Reedy is right [00:57:23] timeout [00:57:33] for some reason, I could access phabricator.wikimedia.org [00:57:35] Where in the world are you? US? What state? [00:57:39] ohio [00:58:32] timeout on mediawiki.org [00:59:14] The IP you posted would go to the same datacentre as where phabricator is [01:00:29] Joe___: will https://wikitech.wikimedia.org/wiki/Main_Page load? [01:00:52] it did just load [01:01:15] Ok, so if you sign up there, you can then get onto phabricator with those details [01:01:34] Bit of a roundabout way... But we need it so you get notifications when ops reply [01:04:14] http://pastie.org/10682727 [01:04:28] those are a couple of ping results I just did in the last minute or tww [01:04:48] need tracert rather than ping please :) [01:04:53] To see where it's getting stuck [01:04:53] why in the world would I get a timeout on wikimedia.org but not phabricator.wikimedia.org.... same domain?.. [01:05:00] ok [01:05:05] one minute [01:05:13] Dunno [01:05:57] The other thing we could do with, is doing a traceroute back to you from the cluster.. For which we need your IP address. I wouldn't recommend posting it in public, but you can PM me it so I can run it for the ops guys [01:06:48] does the tracert output contain sensitive information? [01:06:58] Nope [01:07:09] Not unless you're behind some complex secretive corporate network [01:07:21] not exactly [01:07:24] It's literally the path the packets are taking from you to wherever [01:07:33] ok so I'll post tracert output to pastie? [01:07:47] Please [01:07:56] Actually, your IP address is already in your IRC hostmask ;) [01:08:45] http://pastie.org/10682734 [01:09:12] looks to me it makes it to wiki, but no response? [01:09:18] I'm not sure how to interpret [01:11:33] Route going back the other way uses different connections.. [01:11:46] Any luck getting signed up on wikitech? [01:12:22] hmm [01:12:39] Joe___: Actually, ops have just changed peering for a different issue.. Can you get onto wikipedia now? [01:14:09] I still get a timeout on wikipedia.org [01:16:29] Reedy: sorry, I dont understand your comment on 'ops' [01:16:38] operations staff [01:16:46] They just made some connectivity changes for another issue [01:16:51] Wasn't sure if it might fix your issue too [01:16:59] Reedy: ok [01:18:27] Reedy: so should I be trying to ask for help on phabricator? [01:19:14] The ops staff are suggesting it's an issue on your IPs end [01:19:23] *ISP [01:19:40] Can you pastebin a tracert to phabricator.wikimedia.org? [01:21:51] Reedy: one minute [01:22:31] http://pastie.org/10682755 [01:23:49] Reedy: isn't that weird? on times out at 206.126.236.221 . the other tracert does not [01:24:23] Mmm [01:24:55] Reedy: I don't think I can learn to live without wikipedia [01:25:06] Haha [01:25:16] It'll be fixable, it just needs to get to the right people [01:25:44] Filing a ticket in phabricator will let our network guys be able to look at it properly... When they're not on planes and/or generally travelling [01:25:51] It would be worth speaking to your ISP about it too [01:26:27] Reedy: I called my ISP. They weren't much help. "Doesn't seem to be our problem.." [01:26:53] Buggars! [01:27:07] Reedy: to 'fill a ticket' in phabricator, do I 'report a problem' on the main page? [01:27:23] Yup [01:27:31] The first hurdle is getting logged in [01:28:12] Reedy: true that [01:28:13] If it's easier, I can file it for you, and give you the link. You'll just need to keep an eye on the page to watch for updates [01:28:37] Reedy: let me try real quick. I'll let you know if I can't figure a workaround [01:28:42] Reedy: give me 5 min [01:30:13] The only choices you really have atm Joe___ is to sign up to wikitech to get an account if you can't create an account on a normal wiki [01:33:17] Reedy: when I tried creating an account on wikitech, I get this error: "Account creation error There was either an authentication database error or you are not allowed to update your external account. " [01:33:34] That's... helpful [01:33:35] Sigh [01:34:01] I'll file a ticket for you, you'll just have to keep an eye on it [01:34:22] But if we need updates from you, you can come back in here and link to the ticket so people know what you're talking about :) [01:34:36] Reedy: ok... thanks a ton for your help [01:38:29] Joe___: https://phabricator.wikimedia.org/T123211 [01:41:00] Reedy: are you employed by wiki? [01:41:20] Not at the moment, I was about a year ago :) [01:42:39] Hm. Having issues rendering (some) thumbnails? [01:42:53] Reedy: thanks again for your help [01:43:09] From svg anyways [01:43:29] Coren: Nothing explicitly know... Some OOMs on the appservers going around [01:44:12] Might be it; I had a thumbnail hang when trying to get generated, then fail. For one size out of many [01:45:20] https://upload.wikimedia.org/wikipedia/commons/thumb/c/c2/Asterisk_font_awesome.svg/120px-Asterisk_font_awesome.svg.png is fine, 80px is broken [01:45:26] Probably the ill appservers [07:48:59] Why is https://phabricator.wikimedia.org/project/profile/32/ uneditable? [07:54:14] Nemo_bis: mmodell changed the edit policy from "All Users" to "Phabricator (Project)". [18:21:35] Hi [18:22:09] hi [18:22:18] How do I get the name of the page which is calling the template invoking my scribunto module ? [18:23:15] My problem is this : there a model on fr.wikiversity which create previous/next chapter with clickable arrow images [18:23:49] https://www.mediawiki.org/wiki/Extension:Scribunto/Lua_reference_manual#frame:getTitle [18:24:00] The images receive a target argument, but many pages uses the "../next chapter name" syntax [18:25:53] well, I used frame.getParent:getTitle(), I thought that the curent frame title was the one of the module [18:26:06] isn't it? [18:26:35] don't think so [18:28:35] hmm, https://fr.wikiversity.org/wiki/Utilisateur:Psychoslave/brouillon I don't get what I would like with just getTitle. it seems it give me the same thing as getParent:getTitle [18:28:48] or maybe it's just a cache problem here [18:29:30] yes indeed it was [18:29:43] and it give the module name… [18:30:21] and we can't chain getParent, according to documentation [19:20:10] Hi, over the last few days, in itwiki we have noticed a strange behaviour of the cache. I did not find anything about it in phabricator. I would like to explain it. [19:20:47] rotpunkt: Shoot :) [19:21:05] ok [19:21:19] this is the way for reproducing the problem: [19:21:29] In http://en.wikipedia.org/wiki/User:Rotpunkt/sandbox [19:21:56] I have created a wikilink to a non existent User:Rotpunkt/sandbox3 [19:21:59] then [19:22:08] I have created http://en.wikipedia.org/wiki/User:Rotpunkt/sandbox3 [19:22:16] but in http://en.wikipedia.org/wiki/User:Rotpunkt/sandbox [19:22:25] the wikilink is still red [19:22:44] rotpunkt: Until you purge the cache? [19:22:47] yes [19:22:59] rotpunkt: there have been some job queue issues lately, it might be related to that? see https://phabricator.wikimedia.org/T122069 [19:23:09] ok thanks [19:23:40] legoktm: that should be improved atm, but I guess it could be related? [19:24:42] https://grafana.wikimedia.org/dashboard/db/job-queue-health [19:24:42] the problem is reported in itwiki here: https://it.wikipedia.org/wiki/Wikipedia:Malfunzionamenti#Creata_una_nuova_pagina_il_link_mi_resta_rosso and in frwiki here: https://fr.wikipedia.org/wiki/Wikip%C3%A9dia:Le_Bistro#Lien_rouge_azur_ou_bleu_tomate [19:29:13] still at 4mil :/ HHVM has been restarted though so the memory issues should have improved for a bit [19:31:03] legoktm: I see you'd sub'd, but https://phabricator.wikimedia.org/T122069#1925046 [19:31:32] Yes, I read that :) [19:31:54] I am happy that it'is a known problem :) I will write in itwiki that it should be related to some problem in the job queue under investigation. Thanks! [20:47:48] Anyone around who could set an IP throttling exception for tomorrow? See https://phabricator.wikimedia.org/T123161 [20:48:19] * andre__ gives a heads-up to greg-g for the sake of our happy community ^ [20:48:23] Sign it up for let swat [20:48:34] or ahve someone do taht [20:48:41] needs patch first :) [20:49:00] Oh, indeed :P [20:56:09] andre__: out of curiousity, where abouts would that be patched? [21:19:08] what is the limit on the size of URLs for API requests? [21:19:37] or is it strictly a page count limit? [21:20:18] myrcx, don't exactly remember either right now, there should be some patches in Gerrit from previous situations [21:20:56] andre__: wmf-config/throttle.php :) [21:21:10] (me thinks) [21:24:56] hoo: swat has a maximum of 8 patches though, and there are no spare spaces until wednesday [21:25:08] I suppose we could ask greg-g to make an exception [21:25:11] Krenair hates fun [21:26:31] it starts at 16:00 haifa time? [21:26:59] which is close to utc, so as long as we get it in tomorrow morning's swat (which I can approve for adding the extra patch).... [21:27:00] SWATers can't count... they wont notice the nine patches at a time [21:27:11] yeah, just add it to tomorrow morning's [21:31:05] The patch for that is ready now [21:34:02] thanks. [21:34:28] Luke081515: link? [21:34:38] https://gerrit.wikimedia.org/r/#/c/263427/ [21:37:00] +1'd [21:37:01] ok, but who can deploy this patch now? [21:46:42] Can someone take care of this patch, and deploy it? I'm offline in a few minutes [21:54:14] hrmm, they're UTC+2, so 16:00 start time is 14:00 UTC, which is 2 hours before tomorrow morning's swat [22:01:18] greg-g, I'm not convinced an exception is necessary for this event.. [22:01:40] why not? [22:01:54] they're going to get IPs from two /16 blocks [22:02:09] assuming they're not all on one IP within those blocks [22:02:29] problems only occur when you have too many people on the same individual IP [22:02:37] yeah, not sure how it'll pan out in practice [22:03:05] I'm fine with being nice to public events at unis